Are Plane Saver Credit Union still open & operational?

Yes. We are still operating and providing our members with all the usual services except face to face enquiries in our office. The office is now closed to members and visitors until further notice. We are still operating our telephone and online services as normal.

Can I withdraw my money?

If you have savings with us and those savings do not form a part of a loan agreement *, you can withdraw as normal.

  • Members should be aware that withdrawals requested before 2.00pm Monday to Friday, will be processed on the same day with funds being available in your nominated bank account by the close of business that day.
  • Withdrawals requested after 2.00pm Monday to Friday, or on a weekend, will be processed and made available on the following working day.

Members with available savings can request withdrawals via the online banking or mobile app facility. If you are not registered for the online banking facility, you can request a withdrawal by sending an email to and include your name and member number. A member of the team will then send a secure form to your email address.

We recommend that members register for the online banking service for ease of access to their accounts.

Can I take a payment break or reduce repayments on my loan?

We want to support as many of our members as possible, once we have evidence of a significant change in income and have completed our affordability checks, we will consider allowing those members who qualify to make loan repayments from savings for a maximum period of three months. This will be done without it affecting credit files.** Any existing payroll deductions, direct debits or other monthly payments will need to be continued to qualify.

  • The usual loan repayment amount will be transferred to a Flexi Saver which will allow members to make on-line withdrawals.
  • These withdrawals would only be available once your funds have been received from your payroll
  • Members who want to request this special service , please contact us by email at and send us a copy of your last bank statement and payslip along with proof of your change in income and a completed budget planner which can be downloaded here.

For members who do not have enough in their savings accounts, we may be able to offer a refinance or change of terms which could reduce the monthly repayment. We are currently asking members to contact us by email at and send us a copy of their last bank statement and payslip along with a completed budget planner which can be downloaded here. We also ask that you send us proof of any change in circumstances such as letters from your employer regarding unpaid leave, lay-off or redundancies.

Our Accounts team is currently reviewing member accounts on a case by case basis, therefore we will be unable to provide you with a decision until your case has been properly assessed.

Can I still apply for a loan?

We are still accepting loan applications as usual and would encourage people to use the online application form if they wish to apply. Our loans team will require the following information in order to be able to consider your Personal Loan application:

  • A copy of your last 2 months’ bank statements
  • A copy of your last 2 months payslips
  • A completed Budget Planner

Once we have received all the required information for your assessment, we ask that you allow us 24-48 hours to contact you with a decision although you may receive a response sooner.

As always, we recommend you check your own credit file before applying. This is a good way to make sure there is no information on your file that may prevent us offering you a loan. You can get a FREE credit report from any of the following sites: Credit Karma or Totally Money.

I have sent an email to Plane Saver, but I haven’t heard anything yet.

We know that many of our members will be concerned about their finances and will want a response as quickly as possible. If you have sent us an email already, we will be dealing with your request. Although most queries can be dealt with very quickly, we are currently asking members to allow us up to 72 hours to respond to queries. This is due to the volume of requests we are currently receiving.

I don’t want to send an email; can I still call and speak to someone?

Yes. Although we are asking members to use email and online services in the first instance, you can still call and speak to a member of the team. Our phone lines are open Monday to Friday from 8.30am until 4pm. The number to call is 020 8607 5020.

Get support from the Money Advice Service

Coronavirus has been a shock, and we know you're doing all you can to keep things under control. The Money Advice Service has put together all of their coronavirus information and guides around other issues you might be having in one place, so you can find out what you can do and where you can go for help.


How can I keep track of Plane Saver news and updates?

We recommend members check our main website: and also follow our pages on Facebook or Twitter. This is where we will issue our updates. We will also send member updates via email and text message. If you want to update your contact information, please email us at

We know our members and their families may be struggling during this time and there is lots of information being put out across the internet and social media networks. We recommend that members seek advice and information from the right places. The Government and NHS websites have the most accurate and up to date information on what we should be doing, managing our health and dealing with our finances:

*We will liaise with the Credit Reference Agencies, in line with our Privacy Policy and recent FCA advice, to ensure that these arrangements do not affect current credit scores.

** Loan agreements state that one of the terms of our loans is that you agree to assign all shares and future payments into your shares as security against your loan. By securing the savings in your Regular Saver account, we are able to offer lower rates to our membership. We do recommend that you refer to your original loan agreement for confirmation of these terms.