Important Information Regarding Share Withdrawals
At Plane Saver, your security is our top priority. As part of our commitment to safeguarding your financial transactions, we are enhancing our KYC (Know Your Customer) and fraud prevention measures. To maintain the highest level of security, we will soon be removing any unverified bank accounts from our records.
What You Need to Know:
- Verified Accounts: If you are currently making withdrawals via our app or website, rest assured that your accounts are verified and will not be affected by this update.
- Unverified Accounts: Any unverified bank accounts will be removed. However, you can easily add and verify new accounts through our app or website to continue enjoying seamless transactions.
Action Required: To avoid any potential disruption in your banking services, we encourage you to verify your bank account(s) as soon as possible. This process helps us protect you from fraud and ensures the security of your transactions.
How to Verify Your Bank Account:
- Log in to the Plane Saver mobile app or online banking area.
- Choose 'Add a Bank Account' from the main menu.
- Follow the prompts to enter and verify your new bank account details.
Need Assistance?
- If you are not yet registered for online banking or do not have access to the app, please contact our Member Services Team.
- Alternatively, if you are viewing this page on your smartphone, you can download the mobile app HERE.
- You can reach us at 0208 607 5020 or by emailing info@planesaver.co.uk.
Member FAQs
Q1: Why is Plane Saver removing unverified bank accounts?
As part of our commitment to security and fraud prevention, we are removing all unverified bank accounts from our records. This helps us ensure that all transactions are conducted securely and that your account is protected from potential fraud.
Q2: Will this affect my ability to make withdrawals?
If you currently make withdrawals via our mobile app or online banking, your accounts are already verified, and you will not be affected. If your bank account is unverified, it will be removed, and you will need to add and verify a new account to continue making transactions.
Q3: How do I verify my bank account?
You can verify your bank account by logging into the Plane Saver mobile app or online banking area. From the main menu, select 'Add a Bank Account' and follow the prompts to enter and verify your bank account details.
Q4: I’m not registered for online banking. How can I verify my bank account?
If you are not registered for online banking or do not have access to the mobile app, please contact our Member Services Team at 0208 607 5020 or email info@planesaver.co.uk for assistance. They will help you with the verification process. Alternatively, if you are viewing this page on your smartphone, you can download the mobile app HERE.
Q5: What happens if I don’t verify my bank account?
If your bank account is not verified, it will be removed from our records, and you will not be able to make transactions using that account. We recommend verifying your bank account as soon as possible to avoid any disruption to your banking services.
Q6: Is this process secure?
Yes, the verification process is secure and is designed to protect your account from fraud. By ensuring that all bank accounts are verified, we can provide a safer banking experience for all our members.
Q7: Who can I contact if I have questions or need help?
If you have any questions or need assistance with verifying your bank account, our Member Services Team is here to help. You can reach them at 0208 607 5020 or by emailing info@planesaver.co.uk.