Frequently Asked Questions

Browse through some of our most frequently asked questions. If your question isn't answered here contact us.

If I leave my employment, does this mean I have to leave the Credit Union?

We believe in the philosophy 'once a member always a member'. So even if you leave your employment, as long as you are already a member with us you do not have to leave. You can just switch your repayment to a standing order, so rather than it coming straight from your pay it comes direct from your bank.

How can I set up a standing order?

You can do this by either of the following methods:

1. Contact our team on 0208 607 5020 or by emailing Our team can send you a standing order form for you to complete and return to us.

2. Alternatively, if you wish to set up a standing order manually you can do so via your own online banking to our sort code and account number below. Please note: You must include a reference number with any payment. The reference number is PS (Followed by your membership number)

Sort code: 206155

Account Number: 40114510

Please note - Please ensure you use the correct sort code, account number and reference number. Plane Saver do not take responsibility for payments made to an incorrect account or if the wrong reference number is used.

How do I become a member of Plane Saver?

To join Plane Saver you can apply online via

There are no fees to join but every member must save a minimum of £10 per month in to the Regular Saver.

How do I save with Plane Saver?

Members save straight from their salary, so deductions come from your payroll provider and will show up on your pay slip as Plane Saver or Credit Union deduction.

If you qualify to join Plane Saver and your employer is not a payroll partner you can save via a standing order straight from your bank or building society.

Can family members join Plane Saver?

Immediate Family members who are living at the same address as the existing member and meet our qualification criteria can join Plane Saver. For details of which family members qualify please contact: 0208 607 5020.

Is my money safe with Plane Saver?

Plane Saver Credit Union is covered by the Financial Services Compensation Scheme (FSCS) meaning your savings are protected up to the first £85,000.

How do I apply for a loan?

You can apply for a loan as soon as you become a member of Plane Saver. The easiest way to do this is online via .

When can I apply for a loan?

You can apply for a loan as soon as you have become a member of Plane Saver. Please note you must be 18 or over.

How much can I borrow?

You can apply for a loan up to a maximum of £25,000 on top of the value held in your Regular Savings account.

If my loan is declined, how long do I need to wait until I can re-apply?

If your loan is declined you have to wait a minimum of 4 months before re-applying.

Are there any early repayment penalties on Plane Saver loans?

There are no early repayment penalties on Plane Saver loans. The interest is also calculated on the reducing balance.

How can I withdraw my savings?

Simply register for on-line account management to view your balance and make withdrawals. Alternatively you can complete a withdrawal form and either fax, e-mail or drop it into one of our offices at Harlington branch.

How can I make a Payment Waiver claim?

Payment Waiver is a benefit incorporated into certain loan agreements with Plane Saver prior to 1st September 2018.

This means that for certain loans taken before this date any repayments may be covered should there be a period where you are unable to work, at no additional cost to you.

There are various terms and conditions that apply so please check if you qualify by checking your original loan agreement.*

More details can be found via:

To make a claim or see if you qualify for Payment Waiver please call 03301 348 489, quoting Plane Saver and your membership number.

Useful Information

At Plane Saver we can't provide financial advice, but below sites which may provide useful information to help you manage your finances.

Financial Healthcheck

Whatever the situation with your finances, it's good to know where you stand and that you are making the most of what you have.

Free Debt Help & Advice

To be sure of getting the free, impartial debt help you need, consult a debt charity, such as StepChange. See below for more information.

Dealing With A CCJ

If you have a County Court Judgement and are unsure what you can do, we have some useful advice and information that may help.

Getting help to control your gambling

We know that gambling can lead to problems for some individuals and their families. Is your gambling causing a problem for you or others around you?

Exporting Your Bank Statements

We've compiled a list of instructions to help you export your bank statements to speed up your loan applications with Plane Saver.

Loan Agreement Recieved

Download our budget planner

COVID-19 Member FAQs

See our frequently asked questions regarding member accounts and access during the COVID-19 crisis. We are here to help.