Frequently Asked Questions

Browse through some of our most frequently asked questions. If your question isn't answered here contact us.

How do I become a member of Plane Saver?

You may apply to open a Regular Saver account, with a minimum deposit of £10 by joining us online.  You will need your passport and/or driving licence to join.

How do I save with Plane Saver?

The majority of our members save through their payroll.  Family members have the choice of saving via their relatives’ payroll or via standing order. Non payroll members, who are eligible to join, can save via standing order.

Can family members join Plane Saver Credit Union?

Yes, a family member living at the same address as the existing member can join. Please check they meet our family member criteria though.

Is my money safe with Plane Saver?

Plane Saver is covered by the Financial Services Compensation Scheme meaning members savings are protected up to £85,000.

How do I apply for a loan?

Existing members can apply for a loan within the members’ area of the website or over the phone by calling our office on 020 8607 5020.

When can I apply for a loan?

You can apply for a loan as soon as you have become a member of Plane Saver. Please note you must be 18 or over.

Do you carry out credit checks?

Credit checks will be carried out for loans where your combined loan value exceeds £500.

How much can I borrow?

We provide loans of up to a maximum of £25,000, on top of the value saved in their Regular Saver, over a repayment period of up to 10 years.

If my loan is declined, how long do I need to wait until I can re-apply?

If your loan is declined you have to wait a minimum of 4 months before re-applying.

Are there any early repayment penalties on Plane Saver loans?

There are no early repayment penalties on Plane Saver loans and interest is calculated on the reducing balance.

How can I withdraw my savings?

Simply register for on-line account management to view your balance on-line and make withdrawals to the account of your choice.

Alternatively you can complete a withdrawal form and either fax, e-mail or drop it into one of our offices at Harlington or the Terminal 5 branch.

How can I make a Payment Waiver claim?

To make a claim or see if you qualify for Payment Waiver please call 03301 348 489, quoting Plane Saver and your membership number. 

Useful Information

At Plane Saver we can't provide financial advice, but below sites which may provide useful information to help you manage your finances.

Financial Healthcheck

Whatever the situation with your finances, it's good to know where you stand and that you are making the most of what you have.

Free Debt Help & Advice

To be sure of getting the free, impartial debt help you need, consult a debt charity, such as StepChange. See below for more information.

Dealing With A CCJ

If you have a County Court Judgement and are unsure what you can do, we have some useful advice and information that may help.