Frequently Asked Questions

What can I do if I am struggling to repay my loan?

We understand that the current cost of living may be causing many of our members to face financial hardship. The main thing to remember is that we are here to help so don't be afraid to ask for it.

If you are struggling to make your usual loan repayments then please call a member of our team who will happily talk through some options with you or arrange a callback. You can contact the team by calling 0208 607 5020 or sending an email to

If you have already missed a repayment it's important to take steps to deal with the arrears to prevent your situation from getting worse. You can talk to us about your repayments by contacting 0208 607 5020 or sending an email to

How do I save or pay into my account?

Most of our members save straight from their salary (with deductions from their payroll provider) or by Direct Debit.

If you want to make a one-off payment or set up a Standing Order, you can do this via your own online banking using our sort code and account number below.

  • Sort code: 20-61-55
  • Account Number: 40114510
  • Reference: 'PS' followed by your membership number.

Please note - Plane Saver cannot take responsibility for payments made to an incorrect account or if the wrong reference number is used. You must include a reference number with any payment. The reference number is 'PS' followed by your membership number e.g if your member number was 12345, your reference would be PS12345.

If I leave my employment, does this mean I have to leave the Credit Union?

No. We believe in the philosophy once a member always a member. So even if you leave your employment, as long as you are already a member with us you do not have to leave. You can just switch your deposit method to a Standing Order or a Direct Debit, so rather than it coming straight from your pay it comes directly from your bank.

Can family members join Plane Saver?

Your family is our family!

Immediate Family members who are living at the same address as the existing member and meet our qualification criteria can join Plane Saver. They can join HERE.

For details of which family members qualify please contact us:

  • Phone: 0208 607 5020
  • Email:

Is my money safe with Plane Saver?

Plane Saver Credit Union is covered by the Financial Services Compensation Scheme (FSCS) meaning your savings are protected up to the first £85,000. The FSCS will also protect certain qualifying temporary high balances up to £1 million for 6 months from when the amount was first deposited.

How much can I borrow?

You can apply for a loan up to a maximum of £25,000 on top of the value held in your Regular Savings account.

You can apply for a loan online by logging into your account HERE. If you are not yet registered for online banking or you have forgotten your details, click HERE. You can also download our mobile app via the Apple App Store or the Google Play Store.

How can I withdraw my savings?

Simply register for on-line account management to view your balance and make withdrawals. If you are not yet registered for online banking or you have forgotten your details, click HERE.

You can also download our mobile app via the Apple App Store or the Google Play Store.

Is membership free?

As per the terms and conditions and rulebook, there may be an Annual Administration fee or Member Contribution of no more than £10.00. When you join Plane Saver, you will be asked to confirm you have read these terms and conditions. You can also read the General Terms and Conditions of Membership HERE.

Useful Information

At Plane Saver we can't provide financial advice, but these sites and links may provide useful information to help you manage your finances.

Money Talks Webinar


FREE Budget planner


Benefits Calculator


Money Helper


Annual Contributions


Annual Accounts


Cost of living support


Harmful gambling


Dealing With A CCJ


Help & Advice


Make a one off deposit


Exporting bank statements


Loan agreements - the next step


Download the Plane Saver App

Access your accounts directly from mobile through our app.

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